Resume
Professional Summary
Versatile professional with over a decade of experience in client relations, operations management, and customer service across banking, travel, and creative industries. Proven ability to manage complex projects, lead teams, and deliver exceptional customer experiences. Adept in using technology to streamline processes, engage with audiences, and drive business growth. Seeking to leverage diverse skills in a new, dynamic role.
Work
Experience
Travel Agent Self-employed (Celebrating Vacations)
July 2016- Present
Full-Service Travel Advisor - Book cruises, flights, resorts, car rental for all types of travelers from single, family and group travel
Photographer Self-employed (Natacha Garcia Photography)
September 2010 - Present
Conduct all photo shoots in a calm and professional manner, working to meet customer expectations. Photographs of local families, newborns, high school seniors, and daycares.
Commercial Lending Assistant Hancock Whitney Bank & Amerant Bank
April 2022 - May 2023, Houston, TX - Amerant Bank
April 2007 - April 2022, Houston, TX - Hancock Whitney Bank
Assist with new loan process: data gathering, loan implementing, ordering appraisal, title and/or attorney engagement, loan management, booking and funding. Customer management 85+ client relationships. Troubleshoot needs, make deposits, open accounts, process loans and payments using banking SaaS applications such as: Sales Pro, Encore, Sale Station and Teller First point of contact for customer needs and concerns using SaaS platforms. Prepare expense reports and invoices for Accounts Payable. Coordinate travel, calendars, meetings, event catering/entertainment, and maintenance of office facilities. Create and publish the Houston region Newsletter, organize & assist in special events
Education
June 2023 - August 2023 Online
Completed a rigorous training designed for entry-level job readiness. 15 modules included topics like: UX research fundamentals, inclusive design, low-fidelity and high-fidelity prototypes, and tools like Figma and Adobe XD. Completed hands-on projects and developed a portfolio including 3 projects to receive the certificate.
Florida International University | Bachelor's Degree
January 2001 - June 2007, Miami, FL
Bachelors in Liberal Studies, Minor in Art History
Disney- College Program Internship
June 2006 - January 2007
Participated in a marketing educational program. Hands-on in sales, customer relations, transportation, conservation and food preparations. Created Disney Magic moments for guests, operating both in front and behind the scenes.
Skills
& Expertise
Technical
Figma / Adobe XD / Google Slides / Adobe Photoshop / Canva / Wix / PeopleSoft / ChatGPT / Zoom / Asana / COAST / Microsoft Office Suit / Google Docs / Sale Station / Teller / Salesforce / Aperio / Microsoft Office suite / Microsoft Teams / Lightroom / Kittle / Gmail
Design
User research / Wireframing / Usability studies / Presentation / Prototyping
Collaboration
Communicative / Gives design critique + feedback / Strong presenter /
Detail-oriented